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<channel>
	<title>Supporting Technology</title>
	<atom:link href="http://incomservice.net/icsblog/feed/" rel="self" type="application/rss+xml" />
	<link>http://incomservice.net/icsblog</link>
	<description>Integrity Computer Service Support Blog</description>
	<pubDate>Wed, 24 Jun 2009 15:14:18 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.7</generator>
	<language>en</language>
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			<item>
		<title>Keyboard user?</title>
		<link>http://incomservice.net/icsblog/2009/06/keyboard-user/</link>
		<comments>http://incomservice.net/icsblog/2009/06/keyboard-user/#comments</comments>
		<pubDate>Wed, 24 Jun 2009 15:14:18 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<category><![CDATA[Keyboard Shortcuts]]></category>

		<category><![CDATA[vista]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=182</guid>
		<description><![CDATA[Vista keboard shorcuts: http://windowshelp.microsoft.com/Windows/en-US/help/2503b91d-d780-4c80-8f08-2f48878dc5661033.mspx#EEAAE
]]></description>
			<content:encoded><![CDATA[<p>Vista keboard shorcuts: <a href="http://windowshelp.microsoft.com/Windows/en-US/help/2503b91d-d780-4c80-8f08-2f48878dc5661033.mspx#EEAAE">http://windowshelp.microsoft.com/Windows/en-US/help/2503b91d-d780-4c80-8f08-2f48878dc5661033.mspx#EEAAE</a></p>
]]></content:encoded>
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		</item>
		<item>
		<title>No sound from a Terminal Server</title>
		<link>http://incomservice.net/icsblog/2009/06/no-sound-from-a-terminal-server/</link>
		<comments>http://incomservice.net/icsblog/2009/06/no-sound-from-a-terminal-server/#comments</comments>
		<pubDate>Sat, 13 Jun 2009 14:39:01 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=180</guid>
		<description><![CDATA[Thanks to Mr. Virtual PC Guy, the answer is here:
http://blogs.msdn.com/virtual_pc_guy/archive/2006/06/29/648105.aspx

Go into the &#8216;Services&#8216; section (under Admin tools, under Control Panel)
Change the &#8216;Windows Audio service&#8217; from &#8216;Disabled&#8216; to &#8216;Automatic&#8216; - and start it
Go to the &#8216;Terminal Services Configuration&#8216; section (under Admin tools, under Control Panel)
Double click on &#8216;RDP-TCP&#8216;
Select the &#8216;Client Settings&#8216; tab
Clear the &#8216;Audio Mapping&#8216; check [...]]]></description>
			<content:encoded><![CDATA[<p>Thanks to Mr. Virtual PC Guy, the answer is here:</p>
<p><a href="http://blogs.msdn.com/virtual_pc_guy/archive/2006/06/29/648105.aspx">http://blogs.msdn.com/virtual_pc_guy/archive/2006/06/29/648105.aspx</a></p>
<ol>
<li><span style="font-family: Arial;">Go into the &#8216;<strong><em>Services</em></strong>&#8216; section (under Admin tools, under Control Panel)</span></li>
<li><span style="font-family: Arial;">Change the &#8216;<strong><em>Windows Audio service&#8217;</em></strong> from &#8216;<strong><em>Disabled</em></strong>&#8216; to &#8216;<strong><em>Automatic</em></strong>&#8216; - and start it</span></li>
<li><span style="font-family: Arial;">Go to the &#8216;<strong><em>Terminal Services Configuration</em></strong>&#8216; section (under Admin tools, under Control Panel)</span></li>
<li><span style="font-family: Arial;">Double click on &#8216;<strong><em>RDP-TCP</em></strong>&#8216;</span></li>
<li><span style="font-family: Arial;">Select the &#8216;<strong><em>Client Settings</em></strong>&#8216; tab</span></li>
<li><span style="font-family: Arial;">Clear the &#8216;<strong><em>Audio Mapping</em></strong>&#8216; check box</span></li>
</ol>
<p><br class="spacer_" /></p>
]]></content:encoded>
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		</item>
		<item>
		<title>Unable to rename files in Vista</title>
		<link>http://incomservice.net/icsblog/2009/05/unable-to-rename-files-in-vista/</link>
		<comments>http://incomservice.net/icsblog/2009/05/unable-to-rename-files-in-vista/#comments</comments>
		<pubDate>Wed, 27 May 2009 20:38:33 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=177</guid>
		<description><![CDATA[Can&#8217;t rename files in Vista?  The problem seems to have been caused by a hotfix.  You can read more details here.
The fix is to download this registry file and add it to your registry:  reg fix
You may want to backup your registry before installation, just in case!   
Luke
]]></description>
			<content:encoded><![CDATA[<p>Can&#8217;t rename files in Vista?  The problem seems to have been caused by a hotfix.  You can read more details <a href="http://www.mydigitallife.info/2007/08/18/fix-vista-unable-to-rename-or-move-files-and-folders-issues-after-applying-kb938979-patch/">here.</a></p>
<p>The fix is to download this registry file and add it to your registry:  <a href="http://incomservice.net/icsblog/wp-content/uploads/2009/05/fd32.reg">reg fix</a></p>
<p>You may want to backup your registry before installation, just in case!  <img src='http://incomservice.net/icsblog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Luke</p>
]]></content:encoded>
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		</item>
		<item>
		<title>451 4.4.0 smart host error</title>
		<link>http://incomservice.net/icsblog/2009/05/451-440-smart-host-error/</link>
		<comments>http://incomservice.net/icsblog/2009/05/451-440-smart-host-error/#comments</comments>
		<pubDate>Thu, 21 May 2009 17:38:51 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
		
		<category><![CDATA[Server 2003]]></category>

		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=171</guid>
		<description><![CDATA[Not sure why, but for some reason my smart  host in Exchange 2007 can&#8217;t resolve DNS  names.  If I drop to the command prompt, I can resolve and ping fine, but if I use the FQDN in the smart  host setup, I get 451 errors.

So, the solution is to just use the IP address that [...]]]></description>
			<content:encoded><![CDATA[<p>Not sure why, but for some reason my smart  host in Exchange 2007 can&#8217;t resolve DNS  names.  If I drop to the command prompt, I can resolve and ping fine, but if I use the FQDN in the smart  host setup, I get 451 errors.</p>
<p><br class="spacer_" /></p>
<div id="attachment_172" class="wp-caption aligncenter" style="width: 509px"><img class="size-full wp-image-172" title="Smart Host Setup" src="http://incomservice.net/icsblog/wp-content/uploads/2009/05/smart-host.jpg" alt="Smart Host Setup" width="499" height="495" /><p class="wp-caption-text">Smart Host Setup</p></div>
<p>So, the solution is to just use the IP address that the record resolves to.  Put that in the IP address box of the smart host setup screen.  That should do the trick!</p>
<p>I believe this has something to do with IPv6, but I didn&#8217;t have time to look into it very in-depth&#8230;</p>
<p>LP</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Weird Gray stuff printing over my MS Word docs</title>
		<link>http://incomservice.net/icsblog/2009/05/weird-gray-stuff-printing-over-my-ms-word-docs/</link>
		<comments>http://incomservice.net/icsblog/2009/05/weird-gray-stuff-printing-over-my-ms-word-docs/#comments</comments>
		<pubDate>Wed, 20 May 2009 18:17:43 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
		
		<category><![CDATA[Printing]]></category>

		<category><![CDATA[doc]]></category>

		<category><![CDATA[docx]]></category>

		<category><![CDATA[printer]]></category>

		<category><![CDATA[problems]]></category>

		<category><![CDATA[word]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=167</guid>
		<description><![CDATA[
???
This is what it SHOULD look like:

After pulling my hair out and blaming it on HP printer drivers (for lack of a better candidate) I finally saved it as the old DOC file format instead of the Office 2007 era DOCX file format.  Guess what?  All cool.  Thanks for that upgrade Microsoft!   
]]></description>
			<content:encoded><![CDATA[<p style="text-align: center;"><img class="size-medium wp-image-168 aligncenter" title="MS Word Problem" src="http://incomservice.net/icsblog/wp-content/uploads/2009/05/capture-300x54.jpg" alt="MS Word Problem" width="547" height="98" /></p>
<p>???</p>
<p>This is what it SHOULD look like:</p>
<p><img class="aligncenter size-full wp-image-169" title="Proper" src="http://incomservice.net/icsblog/wp-content/uploads/2009/05/capture2.jpg" alt="Proper" width="560" height="102" /></p>
<p>After pulling my hair out and blaming it on HP printer drivers (for lack of a better candidate) I finally saved it as the old DOC file format instead of the Office 2007 era DOCX file format.  Guess what?  All cool.  Thanks for that upgrade Microsoft!  <img src='http://incomservice.net/icsblog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
]]></content:encoded>
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		</item>
		<item>
		<title>Blackberry Professional Server Problems</title>
		<link>http://incomservice.net/icsblog/2009/04/blackberry-professional-server-problems/</link>
		<comments>http://incomservice.net/icsblog/2009/04/blackberry-professional-server-problems/#comments</comments>
		<pubDate>Tue, 28 Apr 2009 21:53:24 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=165</guid>
		<description><![CDATA[Let it be known that BES or BPS version 4.1 REQUIRES a certain version of Java.  That version is:  Java 2, SE v1.5.0_11.  You can download it here.
Without this version of Java, you will have many different problems.  The problem I was having was with the Blackberry MDS Connection Service not starting.  I got the [...]]]></description>
			<content:encoded><![CDATA[<p>Let it be known that BES or BPS version 4.1 REQUIRES a certain version of Java.  That version is:  Java 2, SE v1.5.0_11.  You can download it <a href="https://cds.sun.com/is-bin/INTERSHOP.enfinity/WFS/CDS-CDS_Developer-Site/en_US/-/USD/ViewProductDetail-Start?ProductRef=jre-1.5.0_11-oth-JPR@CDS-CDS_Developer">here.</a></p>
<p>Without this version of Java, you will have many different problems.  The problem I was having was with the Blackberry MDS Connection Service not starting.  I got the following error:  <em>The BlackBerry MDS Connection Service service terminated with the following error: <br />
The system could not find the environment option that was entered. </em></p>
<p><br class="spacer_" /></p>
]]></content:encoded>
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		</item>
		<item>
		<title>Blue Screen of Death on Login / Plug and Play Service Problems</title>
		<link>http://incomservice.net/icsblog/2009/04/blue-screen-of-death-on-login-plug-and-play-service-problems/</link>
		<comments>http://incomservice.net/icsblog/2009/04/blue-screen-of-death-on-login-plug-and-play-service-problems/#comments</comments>
		<pubDate>Tue, 28 Apr 2009 21:39:52 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=162</guid>
		<description><![CDATA[Today i had an issue where a workstation running XP Home edition would BSOD when you logged in.  The BSOD occured sometime while loading the tray icons - normally.  After a lot of troubleshooting (which basically just involved disabling services via msconfig until the problem went away) I figured out that the Plug and Play [...]]]></description>
			<content:encoded><![CDATA[<p>Today i had an issue where a workstation running XP Home edition would BSOD when you logged in.  The BSOD occured sometime while loading the tray icons - normally.  After a lot of troubleshooting (which basically just involved disabling services via msconfig until the problem went away) I figured out that the Plug and Play service was the culprit.</p>
<p>I checked the dependencies tab on the services properties to see what services depended on the Plug and Play service to start.  I then disabled all the services that were dependant upon the Plug and Play service and I <em>enabled </em>the Plug and Play service.  After a reboot, everything seemed to work fine.</p>
<p>I then started enabling the services which were dependant upon the Plug and Play service.  It turns out the Windows Audio service was the culprit.  I&#8217;m guessing that either a sfc /scannow or a remove and reinstall of the sound card drivers would have resolved the problem, but I didn&#8217;t get a chance to try because the client said, &#8220;Oh well, we don&#8217;t want sound on that computer anyway.&#8221;  He asked me to leave it as is, so that was that.</p>
<p>Hope this saves someone else some time!</p>
<p>Luke</p>
]]></content:encoded>
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		</item>
		<item>
		<title>unable to install printer operation could not complete</title>
		<link>http://incomservice.net/icsblog/2009/04/unable-to-install-printer-operation-could-not-complete/</link>
		<comments>http://incomservice.net/icsblog/2009/04/unable-to-install-printer-operation-could-not-complete/#comments</comments>
		<pubDate>Sat, 11 Apr 2009 14:58:58 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
		
		<category><![CDATA[Printers]]></category>

		<category><![CDATA[drivers]]></category>

		<category><![CDATA[stupid hp stuff]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=159</guid>
		<description><![CDATA[So while trying to install a printer this week, I was getting this error message on SBS 2003:  &#8220;Unable to install printer.  Operation could not complete.&#8221;
The printer was an HP OfficeJet 8000 (not my idea).  I stay away from HP printers due to their total incompetence to make good drivers for their lower end printers.  [...]]]></description>
			<content:encoded><![CDATA[<p>So while trying to install a printer this week, I was getting this error message on SBS 2003:  &#8220;Unable to install printer.  Operation could not complete.&#8221;</p>
<p>The printer was an HP OfficeJet 8000 (not my idea).  I stay away from HP printers due to their total incompetence to make good drivers for their lower end printers.  I&#8217;ve spent to much time fixing their problems.</p>
<p>I had all the latest print drivers, and I was installing it using a TCP/IP port (network printer).</p>
<p>I tried several times&#8230;  Deleted drivers, etc each time.  The fix?  Restart the print spooler and try again.  Go to services.msc, find the print spooler, and right click and hit &#8220;restart.&#8221;  Did the trick for me!</p>
]]></content:encoded>
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		</item>
		<item>
		<title>Windows SharePoint Services 3 Search Error</title>
		<link>http://incomservice.net/icsblog/2009/04/windows-sharepoint-services-3-search-error/</link>
		<comments>http://incomservice.net/icsblog/2009/04/windows-sharepoint-services-3-search-error/#comments</comments>
		<pubDate>Sat, 11 Apr 2009 14:06:48 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
		
		<category><![CDATA[Server 2008]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=156</guid>
		<description><![CDATA[Ok, I&#8217;m still on my kick of eliminating ANY errors from my SBS 2008 server.  Here&#8217;s another one, and it&#8217;s fix:


Log: Application
Type: Warning

Event: 2442

Agent Time: 11:30:18 pm 8-Apr-09

Event Time: 3:30:18 am 9-Apr-09 UTC

Source: Windows SharePoint Services 3 Search

Category: Gatherer
Username: N/A


Computer: ICS-S01.ics.local
Description: The index was paused.
Context: Application 'Search', Catalog 'index file on the
search server Search'

The [...]]]></description>
			<content:encoded><![CDATA[<p>Ok, I&#8217;m still on my kick of eliminating ANY errors from my SBS 2008 server.  Here&#8217;s another one, and it&#8217;s fix:</p>
<pre>
<pre class="MsoPlainText">
Log: Application</pre>
<pre class="MsoPlainText">Type: Warning
</pre>
<pre class="MsoPlainText">Event: 2442
</pre>
<pre class="MsoPlainText">Agent Time: 11:30:18 pm 8-Apr-09
</pre>
<pre class="MsoPlainText">Event Time: 3:30:18 am 9-Apr-09 UTC
</pre>
<pre class="MsoPlainText">Source: Windows SharePoint Services 3 Search
</pre>
<pre class="MsoPlainText">Category: Gatherer</pre>
<pre class="MsoPlainText">Username: N/A</pre>
</pre>
<pre>
<pre class="MsoPlainText">Computer: ICS-S01.ics.local</pre>
<pre class="MsoPlainText">Description: The index was paused.</pre>
<pre class="MsoPlainText">Context: Application 'Search', Catalog 'index file on the
search server Search'</pre>
</pre>
<p>The fix:  Read on at</p>
<p><a href="http://msmvps.com/blogs/cgross/archive/2009/03/29/sharepoint-search-amp-event-id-2436-errors-in-sbs-2008.aspx">http://msmvps.com/blogs/cgross/archive/2009/03/29/sharepoint-search-amp-event-id-2436-errors-in-sbs-2008.aspx</a></p>
]]></content:encoded>
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		</item>
		<item>
		<title>Performance Counter Errors</title>
		<link>http://incomservice.net/icsblog/2009/04/performance-counter-errors/</link>
		<comments>http://incomservice.net/icsblog/2009/04/performance-counter-errors/#comments</comments>
		<pubDate>Mon, 06 Apr 2009 13:13:37 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
		
		<category><![CDATA[Server 2008]]></category>

		<category><![CDATA[sbs 2008 error]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=149</guid>
		<description><![CDATA[Ok, so I&#8217;m getting this error in my event logs now (on my SBS 2008 Server):
 

Log: Application
Type: Warning
Event: 2003
Agent Time: 3:17:42 am 6-Apr-09
Event Time: 7:17:42 am 6-Apr-09 UTC
Source: Microsoft-Windows-Perflib
Category: None
Username: N/A
Computer: ICS-S01.ics.local
Description: The configuration information of the performance library &#8220;C:\Windows\system32\sqlctr90.dll&#8221; for the &#8220;MSSQL$ICSAPPS&#8221; service does not match the trusted performance library information stored in [...]]]></description>
			<content:encoded><![CDATA[<p style="font-family: Arial,Helvetica,sans-serif;">Ok, so I&#8217;m getting this error in my event logs now (on my SBS 2008 Server):</p>
<p style="font-family: Courier New,Courier,mono;"><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves /> <w:TrackFormatting /> <w:PunctuationKerning /> <w:ValidateAgainstSchemas /> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF /> <w:LidThemeOther>EN-US</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables /> <w:SnapToGridInCell /> <w:WrapTextWithPunct /> <w:UseAsianBreakRules /> <w:DontGrowAutofit /> <w:SplitPgBreakAndParaMark /> <w:DontVertAlignCellWithSp /> <w:DontBreakConstrainedForcedTables /> <w:DontVertAlignInTxbx /> <w:Word11KerningPairs /> <w:CachedColBalance /> </w:Compatibility> <w:DoNotOptimizeForBrowser /> <m:mathPr> <m:mathFont m:val="Cambria Math" /> <m:brkBin m:val="before" /> <m:brkBinSub m:val="&#45;-" /> <m:smallFrac m:val="off" /> <m:dispDef /> <m:lMargin m:val="0" /> <m:rMargin m:val="0" /> <m:defJc m:val="centerGroup" /> <m:wrapIndent m:val="1440" /> <m:intLim m:val="subSup" /> <m:naryLim m:val="undOvr" /> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"   DefSemiHidden="true" DefQFormat="false" DefPriority="99"   LatentStyleCount="267"> <w:LsdException Locked="false" Priority="0" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="Normal" /> <w:LsdException Locked="false" Priority="9" SemiHidden="false"    UnhideWhenUsed="false" QFormat="true" Name="heading 1" /> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 2" /> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 3" /> <w:LsdException Locked="false" Priority="9" QFormat="true" Name="heading 4" /> <w:LsdException Locked="false" Priority="9" QFormat="true" 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<p class="MsoPlainText">Log: Application</p>
<p class="MsoPlainText">Type: Warning</p>
<p class="MsoPlainText">Event: 2003</p>
<p class="MsoPlainText">Agent Time: 3:17:42 am 6-Apr-09</p>
<p class="MsoPlainText">Event Time: 7:17:42 am 6-Apr-09 UTC</p>
<p class="MsoPlainText">Source: Microsoft-Windows-Perflib</p>
<p class="MsoPlainText">Category: None</p>
<p class="MsoPlainText">Username: N/A</p>
<p class="MsoPlainText">Computer: ICS-S01.ics.local</p>
<p class="MsoPlainText">Description: The configuration information of the performance library &#8220;C:\Windows\system32\sqlctr90.dll&#8221; for the &#8220;MSSQL$ICSAPPS&#8221; service does not match the trusted performance library information stored in the registry. The functions in this library will not be treated as trusted.</p>
<p class="MsoPlainText"> </p>
<p class="MsoPlainText" style="font-family: Arial,Helvetica,sans-serif;">The fix?  Following the solution as suggested in this KB:  <a href="http://support.microsoft.com/kb/928384">http://support.microsoft.com/kb/928384</a></p>
<p class="MsoPlainText"> </p>
<p class="MsoPlainText" style="font-family: Arial,Helvetica,sans-serif;">This should be run from an elevated command prompt (right click on command prompt and click &#8220;Run as administrator&#8221;).</p>
<p class="MsoPlainText"> </p>
<p class="MsoPlainText" style="font-family: Arial,Helvetica,sans-serif;">Here is what mine looked like:</p>
<p class="MsoPlainText"> </p>
<p style="font-family: Courier New,Courier,mono;">C:\Windows\system32&gt;unlodctr MSSQL$ICSAPPS</p>
<p style="font-family: Courier New,Courier,mono;">Removing counter names and explain text for MSSQL$ICSAPPS</p>
<p style="font-family: Courier New,Courier,mono;">Updating text for language 009<br />
 C:\Windows\system32&gt;lodctr &#8220;C:\Program Files (x86)\Microsoft SQL Server\MSSQL.2\MSSQL\Binn\perf-ICSAPPSsqlctr.ini&#8221;</p>
<p><br class="spacer_" /></p>
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