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	<title>Supporting Technology</title>
	<atom:link href="http://incomservice.net/icsblog/feed" rel="self" type="application/rss+xml" />
	<link>http://incomservice.net/icsblog</link>
	<description>Integrity Computer Service Support Blog</description>
	<lastBuildDate>Sat, 14 Jan 2012 21:19:02 +0000</lastBuildDate>
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		<title>Printing NEVER stops when printing over VPN</title>
		<link>http://incomservice.net/icsblog/2012/uncategorized/printing-never-stops-when-printing-over-vpn.html</link>
		<comments>http://incomservice.net/icsblog/2012/uncategorized/printing-never-stops-when-printing-over-vpn.html#comments</comments>
		<pubDate>Sat, 14 Jan 2012 21:19:02 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=272</guid>
		<description><![CDATA[I was printing to a remote printer over a VPN from a Win 7 Workstation.  The printer was a HP LaserJet Professional, but I&#8217;m not sure that makes any difference&#8230; Anyway, the print job would go the queue on the computer, and you could see sitting there spooling, and then it would flash, and spool [...]]]></description>
			<content:encoded><![CDATA[<p>I was printing to a remote printer over a VPN from a Win 7 Workstation.  The printer was a HP LaserJet Professional, but I&#8217;m not sure that makes any difference&#8230;</p>
<p>Anyway, the print job would go the queue on the computer, and you could see sitting there spooling, and then it would flash, and spool it again&#8230; over and over&#8230; until the paper ran out (which of course you had no clue because the printer is half way around the world, right?)</p>
<p>So here&#8217;s my tribute to Al Gore &#8211; if you want to save trees by only printing ONE instead of ONE paper ream, go to your printer properties, and uncheck &#8220;Enable bidirectional support&#8221; on the &#8220;Ports&#8221; tab.</p>
<p><a href="http://incomservice.net/icsblog/wp-content/uploads/2012/01/Screen-Shot-2012-01-14-at-1.13.06-PM.png"><img class="aligncenter size-medium wp-image-273" title="Screen Shot 2012-01-14 at 1.13.06 PM" src="http://incomservice.net/icsblog/wp-content/uploads/2012/01/Screen-Shot-2012-01-14-at-1.13.06-PM-300x246.png" alt="" width="300" height="246" /></a></p>
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		</item>
		<item>
		<title>Press Release:  Integrity Computer Service now an Authorized GoogleApps Reseller</title>
		<link>http://incomservice.net/icsblog/2011/googleapps/press-release-integrity-computer-service-now-an-authorized-googleapps-reseller.html</link>
		<comments>http://incomservice.net/icsblog/2011/googleapps/press-release-integrity-computer-service-now-an-authorized-googleapps-reseller.html#comments</comments>
		<pubDate>Mon, 08 Aug 2011 15:22:10 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[GoogleApps]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Google Apps]]></category>
		<category><![CDATA[press release]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=267</guid>
		<description><![CDATA[Integrity Computer Service Joins Google Apps Authorized Reseller Program August 8, 2011 &#8212; Integrity Computer Service today announced it has become an authorized reseller of the Google Apps™ suite of communication and collaboration tools.  They will be providing a small business focused solution that competes with current technologies such as Microsoft Exchange.  Google Apps provides [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://incomservice.net/icsblog/wp-content/uploads/2011/08/NEW_Shaded_RGB_450px_Apps-for-Business.jpg"><img class="aligncenter size-full wp-image-269" title="NEW_Shaded_RGB_450px_Apps-for-Business" src="http://incomservice.net/icsblog/wp-content/uploads/2011/08/NEW_Shaded_RGB_450px_Apps-for-Business.jpg" alt="" width="450" height="64" /></a></p>
<p><strong>Integrity Computer Service Joins Google Apps Authorized Reseller Program</strong></p>
<p>August 8, 2011 &#8212; Integrity Computer Service today announced it has become an authorized reseller of the Google Apps™ suite of communication and collaboration tools.  They will be providing a small business focused solution that competes with current technologies such as Microsoft Exchange.  Google Apps provides a rich experience for inter-office collaboration and productivity<br />
<span style="color: #444444;"><br />
</span></p>
<p><span style="color: #444444;">Google Apps brings simple, powerful communication and collaboration tools to organizations of any size </span><span style="color: #444444;">– all hosted by Google to streamline setup, minimize </span><span style="color: #444444;">maintenance, and reduce IT costs. </span><span style="color: #444444;">With  Gmail (including Google email security, powered by Postini),  Google Calendar, and integrated IM, users can stay connected and work  together with ease. And, using Google Docs and Google Sites, which  include word processing, spreadsheet, presentation and website creation  tools, they can share files and collaborate in real-time, keeping  versions organized and available wherever and whenever users work. </span></p>
<p>&nbsp;</p>
<p>The  Google Apps Reseller program includes resellers, consultants and  independent software vendors that sell, service and customize Google  Apps for Business for their customers. Integrity Computer Service received training,  support and deployment services from Google, as well as access to APIs  for integrating Google Apps into their customers&#8217; business operations. Integrity Computer Service is able to retain a close relationship with their customers in  order to provide additional service and support. The businesses  receiving Google Apps will benefit from the additional attention to  their specific needs.     For more information on Integrity Computer Service&#8217;s program  please visit <a href="http://www.incomservice.net">www.incomservice.net</a> and to learn more about the Google Apps  Reseller program, go to  <a href="http://www.google.com/a">www.google.com/a/</a>.</p>
<p><a href="http://incomservice.net/icsblog/wp-content/uploads/2011/08/Apps-Reseller-Badge.jpg"><img class="aligncenter size-full wp-image-268" title="Apps Reseller Badge" src="http://incomservice.net/icsblog/wp-content/uploads/2011/08/Apps-Reseller-Badge.jpg" alt="" width="110" height="121" /></a></p>
<p><em><br />
Google, Google Apps, Gmail, Google Talk, Google Calendar, Google Docs, Google Sites and Google Video are trademarks of Google Inc. </em></p>
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		<item>
		<title>Remove password from Symantec Enterprise Antivirus</title>
		<link>http://incomservice.net/icsblog/2011/software/remove-password-from-symantec-enterprise-antivirus.html</link>
		<comments>http://incomservice.net/icsblog/2011/software/remove-password-from-symantec-enterprise-antivirus.html#comments</comments>
		<pubDate>Tue, 28 Jun 2011 13:19:56 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Software]]></category>
		<category><![CDATA[Syamntec Antivirus]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=262</guid>
		<description><![CDATA[So how do you get rid of the big yellow giant when you don&#8217;t know the password.  Fortunately, it isn&#8217;t hard. Navigate to this registry key: HKLM\Software\Intel\LANDesk\VirusProtect6\CurrentVersion\AdministratorOnly\Security\ Find the &#8220;UseVPUninstallPassword&#8221; key and change the value from a &#8220;1&#8243; to a &#8220;0&#8243;.  Now go to Add/Remove Programs and remove it.  Enjoy your new freedom.]]></description>
			<content:encoded><![CDATA[<p>So how do you get rid of the big yellow giant when you don&#8217;t know the password.  Fortunately, it isn&#8217;t hard.</p>
<p>Navigate to this registry key:</p>
<pre>HKLM\Software\Intel\LANDesk\VirusProtect6\CurrentVersion\AdministratorOnly\Security\</pre>
<p>Find the &#8220;UseVPUninstallPassword&#8221; key and change the value from a &#8220;1&#8243; to a &#8220;0&#8243;.  Now go to Add/Remove Programs and remove it.  Enjoy your new freedom.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Decrease MySQL database size after deleting records</title>
		<link>http://incomservice.net/icsblog/2011/software/decrease-mysql-database-size-after-deleting-records.html</link>
		<comments>http://incomservice.net/icsblog/2011/software/decrease-mysql-database-size-after-deleting-records.html#comments</comments>
		<pubDate>Fri, 03 Jun 2011 17:08:43 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Software]]></category>
		<category><![CDATA[mysql]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=258</guid>
		<description><![CDATA[I have a Mysql Database that I removed over 1,000,000 records from. Before record deletion, the database size was 408 MB. After I deleted all those records, guess how big it was? You&#8217;re right: 408 MB. So to &#8220;reclaim&#8221; that space, first go to your favorite mysql query browser, and execute the query: show table [...]]]></description>
			<content:encoded><![CDATA[<p>I have a Mysql Database that I removed over 1,000,000 records from.  Before record deletion, the database size was 408 MB.  After I deleted all those records, guess how big it was?  You&#8217;re right:  408 MB.</p>
<p>So to &#8220;reclaim&#8221; that space, first go to your favorite mysql query browser, and execute the query:</p>
<pre><code>show table status;</code></pre>
<p>It should show you all of your tables and information regarding those tables.  One column should say &#8220;Data_free&#8221;.  Look at what database has a large amount of &#8220;Data_free&#8221; space, and the excute another query:</p>
<pre><code>optimize table YOURTABLENAMEHERE</code></pre>
<p>&nbsp;</p>
<p>After I had successfully optimized two tables, my database size went from 408 MB to 61 MB.</p>
<p>Now maybe my backups will work a little faster&#8230;</p>
<p>All the best,</p>
<p>Luke</p>
]]></content:encoded>
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		<item>
		<title>Microsoft Fax Service crashes when receiving new fax</title>
		<link>http://incomservice.net/icsblog/2011/server-2008/microsoft-fax-service-crashes-when-receiving-new-fax.html</link>
		<comments>http://incomservice.net/icsblog/2011/server-2008/microsoft-fax-service-crashes-when-receiving-new-fax.html#comments</comments>
		<pubDate>Wed, 16 Feb 2011 21:06:00 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Server 2008]]></category>
		<category><![CDATA[fax]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=255</guid>
		<description><![CDATA[If you are getting events like this: Faulting application fxssvc.exe, version 6.0.6001.18000, time stamp 0x4791a273, faulting module msado15.dll, version 6.0.6001.18570, time stamp 0x4d1a0103, exception code 0xc0000409, fault offset 0x00000000000b2de4, process id 0x6ff4, application start time 0x01cbcd44fa59e95c. after receiving a fax, then I have a possible fix for you. The answer is here: http://support.microsoft.com/kb/973640. Happy faxing. [...]]]></description>
			<content:encoded><![CDATA[<p>If you are getting events like this:<br />
<code>Faulting application fxssvc.exe, version 6.0.6001.18000, time stamp 0x4791a273, faulting module msado15.dll, version 6.0.6001.18570, time stamp 0x4d1a0103, exception code 0xc0000409, fault offset 0x00000000000b2de4, process id 0x6ff4, application start time 0x01cbcd44fa59e95c.</code><br />
after receiving a fax, then I have a possible fix for you.</p>
<p>The answer is here:  <a href="http://support.microsoft.com/kb/973640">http://support.microsoft.com/kb/973640</a>.  </p>
<p>Happy faxing.  (if you don&#8217;t know what a fax is, check <a href="http://www.wikipedia.org/"></a></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Ok, just had to post it.</title>
		<link>http://incomservice.net/icsblog/2011/uncategorized/ok-just-had-to-post-it.html</link>
		<comments>http://incomservice.net/icsblog/2011/uncategorized/ok-just-had-to-post-it.html#comments</comments>
		<pubDate>Mon, 07 Feb 2011 20:39:35 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=252</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[<p><iframe title="YouTube video player" width="640" height="390" src="http://www.youtube.com/embed/X9xGw-SWej8" frameborder="0" allowfullscreen></iframe></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.</title>
		<link>http://incomservice.net/icsblog/2011/outlook/this-operation-has-been-cancelled-due-to-restrictions-in-effect-on-this-computer-please-contact-your-system-administrator.html</link>
		<comments>http://incomservice.net/icsblog/2011/outlook/this-operation-has-been-cancelled-due-to-restrictions-in-effect-on-this-computer-please-contact-your-system-administrator.html#comments</comments>
		<pubDate>Fri, 04 Feb 2011 17:20:17 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Outlook]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=247</guid>
		<description><![CDATA[So if you are seeing this error: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." The fix that fixed it for me was to go to HKEY_CURRENT_USER\Software\Classes\.htm and change the value of (Default) to htmlfile.  Do the same for HKEY_CURRENT_USER\Software\Classes\.html. There also a Microsoft KB [...]]]></description>
			<content:encoded><![CDATA[<p>So if you are seeing this error:</p>
<pre>"<em>This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator.</em>"
</pre>
<p>The fix that fixed it for me was to go to HKEY_CURRENT_USER\Software\Classes\.htm and change the value of (Default) to htmlfile.  Do the same for HKEY_CURRENT_USER\Software\Classes\.html.</p>
<p>There also a Microsoft KB that may be helpful:  <a href="http://support.microsoft.com/kb/310049">http://support.microsoft.com/kb/310049</a></p>
]]></content:encoded>
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		<item>
		<title>Outlook / XP not saving any passwords</title>
		<link>http://incomservice.net/icsblog/2011/uncategorized/outlook-xp-not-saving-any-passwords.html</link>
		<comments>http://incomservice.net/icsblog/2011/uncategorized/outlook-xp-not-saving-any-passwords.html#comments</comments>
		<pubDate>Wed, 02 Feb 2011 18:22:16 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=241</guid>
		<description><![CDATA[So make sure you check this Microsoft KB article just in case:  http://support.microsoft.com/default.aspx?scid=kb;en-us;290684&#38;Product=ol2002 The ultimate fix for me was this:  Open your registry and go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders. It should look something like this picture: That&#8217;s what it SHOULD look like.  The one on the problem machine only had one of those.  Here&#8217;s a [...]]]></description>
			<content:encoded><![CDATA[<p>So make sure you check this Microsoft KB article just in case:  <a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;290684&amp;Product=ol2002">http://support.microsoft.com/default.aspx?scid=kb;en-us;290684&amp;Product=ol2002</a></p>
<p>The ultimate fix for me was this:  Open your registry and go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders.</p>
<p>It should look something like this picture:</p>
<p><br class="spacer_" /></p>
<div id="attachment_242" class="wp-caption aligncenter" style="width: 968px"><a href="http://incomservice.net/icsblog/wp-content/uploads/2011/02/reg.jpg"><img class="size-full wp-image-242" title="User shell folders" src="http://incomservice.net/icsblog/wp-content/uploads/2011/02/reg.jpg" alt="User shell folders" width="958" height="627" /></a><p class="wp-caption-text">User shell folders</p></div>
<p><br class="spacer_" /></p>
<p>That&#8217;s what it SHOULD look like.  The one on the problem machine only had one of those.  Here&#8217;s a registry file that will add them all back in for you &#8211; on XP machines:  <a href="http://incomservice.net/icsblog/wp-content/uploads/2011/02/usershellfolders.reg">User Shell Folders downloads.</a></p>
<p><br class="spacer_" /></p>
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		<item>
		<title>Verizon USB760 not recognized after update</title>
		<link>http://incomservice.net/icsblog/2010/software/verizon-usb760-not-recognized-after-update.html</link>
		<comments>http://incomservice.net/icsblog/2010/software/verizon-usb760-not-recognized-after-update.html#comments</comments>
		<pubDate>Fri, 15 Oct 2010 17:02:16 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Software]]></category>
		<category><![CDATA[XP]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=232</guid>
		<description><![CDATA[I had a user call and say that after an update to his VZAccess Manager software, his USB modem was no longer detected. First I tried removing and reinstalling the VZAccess Manager software.  That didn&#8217;t work &#8211; it still would not detect the device. So I removed the software again, and went to C:\Program Files\ [...]]]></description>
			<content:encoded><![CDATA[<p>I had a user call and say that after an update to his VZAccess Manager software, his USB modem was no longer detected.</p>
<p>First I tried removing and reinstalling the VZAccess Manager software.  That didn&#8217;t work &#8211; it still would not detect the device.</p>
<p>So I removed the software again, and went to C:\Program Files\ and deleted the &#8220;Verizon Wireless&#8221; folder.  I then went to C:\Windows\System32\Drivers and sorted the files by last modified date.  I was able to identify one file that was published by Novatel Wireless.  The file name was &#8220;NWADIenum.sys.&#8221;  I renamed that file to NWADIenum.sys-old and rebooted the computer.  I then plugged the USB modem in and installed the VZAccess Manager software again.  It detected the modem this time and installed new drivers for it.</p>
<p>To download the VZaccess Manager software (and any related updates for your card), go here:  <a href="http://www.vzam.net">www.vzam.net</a></p>
<p>Hope that gives you some extra time with your family this weekend.  <img src='http://incomservice.net/icsblog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>&#8211;Luke</p>
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		<item>
		<title>All Office 2007 Apps Crash on Startup</title>
		<link>http://incomservice.net/icsblog/2010/software/all-office-2007-apps-crash-on-startup.html</link>
		<comments>http://incomservice.net/icsblog/2010/software/all-office-2007-apps-crash-on-startup.html#comments</comments>
		<pubDate>Wed, 10 Mar 2010 16:04:08 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Server 2008]]></category>
		<category><![CDATA[Software]]></category>
		<category><![CDATA[crash office]]></category>
		<category><![CDATA[office 2007]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=226</guid>
		<description><![CDATA[Ok, so on a Server 2008 Terminal Server, I was getting this error when any Office 2007 app was started: Faulting application WINWORD.EXE, version 12.0.6514.5000, time stamp 0x4a89d533, faulting module unknown, version 0.0.0.0, time stamp 0&#215;00000000, exception code 0xc0000005, fault offset 0&#215;00000000,process id 0&#215;2320, application start time 0x01cac065295370c1. After much hair pulling and screaming, I [...]]]></description>
			<content:encoded><![CDATA[<p>Ok, so on a Server 2008 Terminal Server, I was getting this error when any Office 2007 app was started:</p>
<p><em>Faulting application WINWORD.EXE, version 12.0.6514.5000, time stamp 0x4a89d533, faulting module unknown, version 0.0.0.0, time stamp 0&#215;00000000, exception code 0xc0000005, fault offset 0&#215;00000000,process id 0&#215;2320, application start time 0x01cac065295370c1.</em></p>
<p>After <span style="text-decoration: underline;"><strong>much</strong></span> hair pulling and screaming, I narrowed it down to this Microsoft Update:  Update for 2007 Microsoft Office System (KB967642)</p>
<p>I did also uninstall KB969559, KB978380, &amp; KB977724 before removing KB967642 &#8211; which provided the final successful resolution.</p>
<div id="attachment_228" class="wp-caption aligncenter" style="width: 849px"><a href="http://incomservice.net/icsblog/wp-content/uploads/2010/03/ms-updates.jpg"><img class="size-full wp-image-228 " title="Microsoft Updates" src="http://incomservice.net/icsblog/wp-content/uploads/2010/03/ms-updates.jpg" alt="Microsoft Updates (before I started removing when troubleshooting)" width="839" height="291" /></a><p class="wp-caption-text">Microsoft Updates (before I started removing when troubleshooting)</p></div>
<p>Hope this saves some hair for somebody.</p>
<p>Luke</p>
<p><em>Edit:  It looks like the culprit may have been KB977724 after all.  Just had this problem again and removing that KB fixed it&#8230;</em></p>
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