Supporting Technology

All Office 2007 Apps Crash on Startup

lpopejoy — Wed, 10 Mar 2010 16:04:08 +0000

Ok, so on a Server 2008 Terminal Server, I was getting this error when any Office 2007 app was started:

Faulting application WINWORD.EXE, version 12.0.6514.5000, time stamp 0×4a89d533, faulting module unknown, version 0.0.0.0, time stamp 0×00000000, exception code 0xc0000005, fault offset 0×00000000,process id 0×2320, application start time 0×01cac065295370c1.

After much hair pulling and screaming, I narrowed it down to this Microsoft Update: Update for 2007 Microsoft Office System (KB967642)

I did also uninstall KB969559, KB978380, & KB977724 before removing KB967642 - which provided the final successful resolution.

Microsoft Updates (before I started removing when troubleshooting)

Hope this saves some hair for somebody.

Luke

Edit: It looks like the culprit may have been KB977724 after all. Just had this problem again and removing that KB fixed it…

…Back to those UPS invoices

lpopejoy — Mon, 08 Mar 2010 15:06:22 +0000

From my Vipre Enterprise alerts this morning:

UPS Invoice

Just a friendly reminder… You don’t even have anything being shipped by UPS… Why would they send you an invoice?

Long story short, UPS does not send their invoices via an executable that is attached to an email inside a ZIP file!

Don’t forget it.

Considering a Blackberry Rollout?

lpopejoy — Thu, 18 Feb 2010 14:01:59 +0000

Looks like your planned rollout just got cheaper. Can you say FREE? Thanks to some welcome and good news from the RIM giant.

http://www.blackberry.com/newsletters/connection/it/i210/enterprise_server.shtml?CPID=EMC-BBCN_IT_Feb2010

Here’s a nice comparison chart that shows all the features: http://na.blackberry.com/eng/services/business/server/express/ComparisonChart_NA_012110.pdf

If you need some help with that deployment, give our office a call!

Cheers to collaboration,

Luke

Quickbooks won’t print or save PDF’s…

lpopejoy — Tue, 16 Feb 2010 23:34:11 +0000

If this looks familiar to you:

Then I’ve got answers. First of all, for reference, you can look here: http://community.intuit.com/wikis?cid=8aec7ad5eac7a65757c6b03ac465eca5bc57e3b3

The short answer, to fix it, for me… was to go to C:\Program Data\Intuit\Quickbooks YEAR\ and rename the file QBPRINT.QBP to QBPRINT.QBP.old. Make sure you do that while Quickbooks is closed. Now open it and hopefully you will be able to print again. Note that you will have lost all your Quickbooks printing preferences…

Happy Accounting.

Luke

Office 2003 and 2007 on the same machine

lpopejoy — Tue, 09 Feb 2010 15:17:27 +0000

http://uksbsguy.com/blogs/doverton/archive/2007/07/21/how-to-get-rid-of-the-installer-configuration-dialog-when-running-office-2007-and-office-2003-on-the-same-system-for-vista-and-other-versions-of-windows.aspx

The dependency service or group failed to start

ryebread — Wed, 03 Feb 2010 20:22:36 +0000

I had the same issue. It’s a corrupt TCP/IP Stack

To fix, you will need to run a command prompt as administrator

Start > All Programs > Accessories > Command Prompt (Right-Click and Run as Administrator)

At the command Prompt type : netsh winsock reset

Ignore all errors, restart your computer and networking should work

Where do these viruses come from?

lpopejoy — Wed, 03 Feb 2010 14:53:42 +0000

Ever heard of facebook? 60% of business say that it is their largest security risk (out of the popular social networking sites).

http://www.sophos.com/blogs/gc/g/2010/02/01/revealed-social-networks-pose-biggest-risk/

Email Hyperlinks not working in Outlook

lpopejoy — Wed, 09 Dec 2009 21:48:52 +0000

So I had a client that couldn’t open email hyperlinks. Whenever you clicked on a email link in Outlook, it would popup a dialogue box and ask what program you wanted to open it with.

The fix… In this case, the registry permissions on HKEY_CLASSES_ROOT\mailto were messed up. I did a right click, and properties and gave everyone full control on the key, and also made the administrators group the owner. I did that on HKEY_CLASSES_ROOT\mailto\shell & HKEY_CLASSES_ROOT\mailto\shell\open as well.

Here is a registry file you can use to recreate the entries if you need to.

Happy emailing!

–Luke

NTLDR Missing or Corrupt

lpopejoy — Fri, 20 Nov 2009 18:20:08 +0000

Had this message on a Windows XP computer this week.
Here’s the fix:

I actually hooked the drive up to a working computer via my USB drive adapter. I then put the XP Home disk into my CD drive. I copied the file NTLDR and NTDETECT.COM from the i386 directory on the CD to the root of the offending hard drive. That fixed it. Obviously when you do the file copy, it will ask you if you want to overwrite the existing files. I actually renamed the old ones to “NTLDR.OLD” and “NTDETECT.COM.OLD” before I did the copy so that I would have a backup… just in case.

In order to view the files NTLDR and NTDETECT.COM on the hard drive, you will have to first enable the options to “Show System Files” under Control Panel->Folder Options->View.

All the best - and happy Thanksgiving!

Only Administrator can Connect to IMAP / Exchange 2003

lpopejoy — Wed, 11 Nov 2009 20:23:02 +0000

Had a situation today where only the administrator could connect to Exchange 2003 via IMAP. I had to make the pre Windows 2000 logon name match the Exchange account name.