Supporting Technology

To the random people who happen across this site. I have a question for you. You could do me a favor by leaving a comment or sending an email with an answer. Here it is:

I want to know, in all your years of purchasing services from vendors, what makes you the happiest? What would bring you back for more, and cause you to tell your friends and co-workers? What leaves a warm feeling in your heart that is a confirmation that, in spite of all the cold, in-humane numbers, bytes, and statistics overwhelming us every waking moment, you are still a real human, with real human needs, wants and desires. In short, what could a vendor provide, that would suddenly cause the reality of the fact that you want that vendor’s service, not necessarily his commodity?

Ok, sorry, that was more than one question… I meant one thought! Please, if you have thoughts, I want to hear them!

Because I’m changing this place where I work. And it’s going to take a new look and feel. For the better.

All the best,

Luke

For any small business owner - as most of my clients are - do yourself a favor and go buy yourself a book. The book I’m recommending is E-Myth: Why Most Small Businesses Don’t Work and What to Do About It. You can buy it here: Amazon.com for 11 bucks!

It basically talks about how to turn your business into a system that works instead of a place that breaks as soon as you walk out the door. I’m trying to figure out how to create a system that performs in the way my clients and vendors (and wife) anticipate. I’m sick of everything revolving around me. I leave; I’m working. I get home with a ton of emails, tickets, and phone calls to return. Something is really broken, but I, though I love to fix, don’t know how to fix this one.

Anyway, enter E-myth. Nothing magic, just good, practical advice and education. It’s good reading for any small business owner.

That’s my recommendation for the day.

Now get to work!