I had a user call and say that after an update to his VZAccess Manager software, his USB modem was no longer detected.

First I tried removing and reinstalling the VZAccess Manager software.  That didn’t work – it still would not detect the device.

So I removed the software again, and went to C:\Program Files\ and deleted the “Verizon Wireless” folder.  I then went to C:\Windows\System32\Drivers and sorted the files by last modified date.  I was able to identify one file that was published by Novatel Wireless.  The file name was “NWADIenum.sys.”  I renamed that file to NWADIenum.sys-old and rebooted the computer.  I then plugged the USB modem in and installed the VZAccess Manager software again.  It detected the modem this time and installed new drivers for it.

To download the VZaccess Manager software (and any related updates for your card), go here:  www.vzam.net

Hope that gives you some extra time with your family this weekend. 

–Luke